What if

General Modelling Forum => Swap Shop => Hall of Shame (Not So Good Traders) => Topic started by: GTX on November 01, 2011, 03:10:32 am

Title: Aviation Megastore
Post by: GTX on November 01, 2011, 03:10:32 am
The Aviation Megastore (http://www.aviationmegastore.com/). 

The people here obviously do not want business outside of their immediate local area! :angry:

Speaking as someone in Business Development (aka Sales), I find it frustrating (and professionally insulting) that a company makes it impossible to try to purchase from.  Especially when someone is trying to make a significant purchase (~500)! 

They have just lost that sale because they cannot work in the modern world and manage to do what thousands of other individuals manage every day worldwide - i.e. manage to send a package internationally.

AARRGGGHHH!!!!!! :banghead: :banghead: :banghead:

Greg
Title: Re: Aviation Megastore
Post by: Freightdog862 on November 01, 2011, 03:32:24 am
What did you want Greg? For 500 I'll sell it to you!

I have done some business with Aviation Megastore selling them Freightdog stuff, I noticed they were selling my decal range but at a way too high price, it turned out they have been buying from Hannants and getting a 10% discount on my stuff them bumping it up to mak a decent margin. I offered to sell directly, we did one order but thats about it. I am sure I will see the boss Erwin at SMW in a couple of weeks time, as I have something with Dutch decal options coming soon that he will hopefully want to stock.   

Colin
Title: Re: Aviation Megastore
Post by: Hobbes on November 01, 2011, 05:09:16 am
Greg,

was there some specific problem? AFAIK, they can ship worldwide (http://www.aviationmegastore.com/info/shipping.php?shopid=LM4e998f221dc08645c0efb127be (http://www.aviationmegastore.com/info/shipping.php?shopid=LM4e998f221dc08645c0efb127be)) using UPS.
Title: Re: Aviation Megastore
Post by: Nils on November 01, 2011, 05:18:51 am
ive ordered from AMS a few times to.
although some of there models are decently priced, i dont like the high administration costs.
they also seem a bit steep on the mailing costs, i can get my orders from other stores in The Netherlands shipped to my door a 2/3rds or even half the cost they charge  :-\
Title: Re: Aviation Megastore
Post by: chrisonord on November 01, 2011, 11:06:09 am
I have bought a conversion set off them, weighed next to nothing as there was hardly anything in the already very small box. The postage was a stab in the eyes, I seriously don't know how they can justify their pricing when I can get something much bigger and much heavier, quicker and much cheaper from Hong Kong!!
chris.
Title: Re: Aviation Megastore
Post by: kitnut617 on November 01, 2011, 11:14:27 am
I've bought stuff from them too Greg, and I'm in Western Canada.  I've never had a problem although I do agree with the excessive administrative cost comment above
Title: Re: Aviation Megastore
Post by: Hobbes on November 01, 2011, 11:16:18 am
Postage rates from the Netherlands aren't cheap in general. To send a package to the UK, the standard rate for packages 0-1 kg (at the lowest service level, ie no tracking) is about 10 and that's the national mail service. UPS isn't going to be cheaper.
Title: Re: Aviation Megastore
Post by: kitnut617 on November 01, 2011, 11:28:54 am
To be fair I have to add the postage costs are way up everywhere, getting anything mailed from the States is extremely expensive, for example, I bought two very small halegen light bulbs for US$8.00, shipping cost me US$40.00
Title: Re: Aviation Megastore
Post by: Nils on November 01, 2011, 11:33:01 am
as i said, the admin. and postage costs are so high, i would be cheaper to get on a plane/train and pick up the order myself  :-\
Title: Re: Aviation Megastore
Post by: GTX on November 01, 2011, 03:24:30 pm
My problem is that they only seem to want to use UPS and that they therefore require a person to be available when it is delivered to sign for it.  With my (and my wife's for that matter) work, this is not feasible.  They will not consider using the normal postage system to my PO Box which is at fully staffed mail centre.  They do not seem to consider using registered mail or even allowing me to simply wear the risk of items not turning up.  Their latest response, and the last straw for me, was to have me somehow provide the name of a staff member to sign for the items there.  This is ridiculous to my way of thinking!

I have tried to provide them workable options but they simply don't seem interested in listening.
Title: Re: Aviation Megastore
Post by: Hobbes on November 02, 2011, 02:00:31 am
Greg,

I agree, shipping can be a PITA.
I use two strategies to cope with incoming mail:
- have it delivered at work. In my experience UPS will happily accept any signature, so even if I'm not in the office the package will be delivered.
- give my home address and accept that I'll have to drive to the UPS shop in the next town to pick up the package after the first delivery fails.

The webpage I quoted earlier lists an option for delivery to PO boxes. Doesn't that work in your case? 
Title: Re: Aviation Megastore
Post by: GTX on November 02, 2011, 02:14:45 am
- have it delivered at work. In my experience UPS will happily accept any signature, so even if I'm not in the office the package will be delivered.


Not really an option due to security issues at my work


The webpage I quoted earlier lists an option for delivery to PO boxes. Doesn't that work in your case? 

I tried to use that, but they refuse - which makes me ask why they even bother listing it as an option?
Title: Re: Aviation Megastore
Post by: Maverick on November 02, 2011, 02:22:30 am
Given the amount you're spending, you think they'd make an attempt at sorting something out.  Surprising really, given that others (Squadron for instance) go out of their way to help with postage & the like and as mentioned previously, the Chinese options are usually ridiculously cheap.

Regards,

Mav
Title: Re: Aviation Megastore
Post by: GTX on November 02, 2011, 02:23:36 am
Given the amount you're spending, you think they'd make an attempt at sorting something out.  Surprising really, given that others (Squadron for instance) go out of their way to help with postage & the like and as mentioned previously, the Chinese options are usually ridiculously cheap.

Regards,

Mav

My thoughts exactly!
Title: Re: Aviation Megastore
Post by: NARSES2 on November 02, 2011, 03:01:02 am
Postage rates from the Netherlands aren't cheap in general. To send a package to the UK, the standard rate for packages 0-1 kg (at the lowest service level, ie no tracking) is about 10 and that's the national mail service. UPS isn't going to be cheaper.

Interesting Harro. UK overseas postage rates to the rest of the EU are quite good compared to that. A kilo package to the Netherlands would be about 7 Euro. I find that packages to the EU are a little less then sending that package recorded within the UK
Title: Re: Thats not an Aviation Megastore problem thats UPS issue
Post by: Thorvic on November 02, 2011, 03:41:54 am
I know Aviation Megatore have some exclusive European & Worldwide distribution rights regarding some lines they do (the SAAF conversion sets & Decals for one) so they are likley to have an exclusive agreement with UPS for global parcel distribution. Delivery constraints and costings are an issue with UPS which gives them a global reach even if not the best for pricing.

Its only really a problem if you or your other half are both away form home for a few days as if they can't delivery it person that day they will leave a card so you can arrange a redelivery or collect from Depot with the local UPS office. However if your not in and don't have anybody checking the post then they will likley try 3 times and then return the parcel back to source  :angry:. If you are home and miss the delivery then you can contact the UPS depot and come to a more practical arrangement at a local level rather than trying to deal with the initial rigid systems.

Alternately arrange to have it sent to a location you can rely on, parents, LMS if you have a good relationship with them and collect when you can.
Title: Re: Aviation Megastore
Post by: GTX on November 03, 2011, 04:23:39 am
Nope, no acceptable solutions there.  Not that it matters, I am not ordering from them.  Anyway, I have found other places to get my acquisitions...and for better prices too!
Title: Re: Aviation Megastore
Post by: albeback on November 03, 2011, 05:00:59 am
as i said, the admin. and postage costs are so high, i would be cheaper to get on a plane/train and pick up the order myself  :-\

Inclined to agree with you. I can get a day return flight from Edinburgh for under 60 so, on that basis, if I was spending 500 euros, I'd probably just fly over & bring it back myself ( if practicall!! ;D)